For "BASE BREAD Cinnamon" sold by our company, a situation occurred in certain production batches at a specific production plant (mark +RA) that could cause mold. We have shut down the factory immediately. For customers who purchased this batch of goods in Hong Kong, we have contacted them via email and SMS on October 24 (titled "Apology and Notice of mold accident in BASE BREAD Cinnamon in Japan"). If you have relevant goods on hand and confirm mold, we will provide replacement or refund processing.
Customers who have not received the relevant notice, that is, customers who have purchased products from different production batches or products produced in different production plants (not +RA), are not affected by this time, and you can enjoy your purchased products with peace of mind.
We sincerely apologize for the distress and concern caused to you and promise to apply more stringent quality control to ensure that this does not happen again.
1. Object goods
"BASE BREAD Cinnamon"
Edible period: 2023.10.23 ~ 2023.12.12
Inherent manufacturing mark: +RA (printed word on the back of the package)
2. Place of sale
EC（Hong Kong official website，HKTVmall，YAiCHi）
We don't sell in other channels (retail stores, etc.).
3. Health effects
To date, we have received no reports of health damage from this problem, but please do not consume the product even if you find mold within the consumption period.
4. Coping style
<Customers who have bought from online stores>
We have contacted the customer who purchased the corresponding batch by email or SMS, if you did not provide an email address, we have contacted you by SMS.
5. Contact information
BASE FOOD Inc.
contact_hk@basefood.co.jp
Business days: Weekdays
Once again, we apologize for the trouble and worry caused to you, and we will further strengthen the quality control system in the production process to ensure that similar situations do not happen again.
November 8, 2023